One of the largest printer cartridge recycling & remanufacturing companies in the Northeast was looking to improve its manufacturing quality control while increasing sales and production capabilities.

Sales had stagnated and management had been unable to improve product defect rates despite making changes to staff, upgrading equipment and manufacturing processes.

 

As the goal of Business Process Improvement (BPI) requires radical change to the performance of an organization, management was prepared to reinvent the organization.  By aligning the processes to the business goals, creating benchmarks and establishing ownership of critical success factors for each department, all focused at serving the customer, failure rates dropped by 47% within 9 months.

 

Cartridge collection programs within the community led to five times the numbers of cartridges being recycled annually.  Additionally, with better processes in place, management was able to focus on customer acquisition rather than putting out fires leading to a remarkable 170% sales increase over the next 18 months.